Shipping Policy

1. General Shipping Information

At MyPacking, we believe in simplicity and transparency. All of our product prices include door-to-door delivery, so there are no hidden fees or additional shipping costs. The price you see is the total price you pay, with delivery included to your specified address.

2. Processing Time

Once an order is placed, we begin processing it immediately. The processing time varies depending on the nature of the product, particularly for custom-designed packaging. Please refer to the product description for detailed information on processing times.

- Standard Processing Time: Begins as soon as your order is placed.
- Custom Orders Processing: May take longer depending on the complexity of the order and design requirements.

3. Delivery Information

Delivery times depend on the product you purchased and your location. Specific delivery estimates are provided in each product description, so you can have a clear understanding of when to expect your order.

Since our pricing includes door-to-door delivery, you won’t need to worry about any additional shipping fees or surcharges.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number. This allows you to monitor your order’s progress until it reaches your door. If you do not receive tracking information or have any concerns, feel free to contact us at support@mypacking.co.uk for assistance.

5. Shipping and Delivery Restrictions

We currently ship to most locations globally. However, please note that we are unable to deliver to PO boxes or APO/FPO addresses. If you have any questions about delivery to your specific location, please contact our team before placing your order to confirm eligibility.

6. Delivery Issues and Delays

While we do everything we can to ensure timely delivery, there may be delays due to factors beyond our control, such as weather, customs, or transportation disruptions. If you experience a delay, please reach out to us at support@mypacking.co.uk and we will work with the carrier to resolve the issue as quickly as possible.

7. Damaged or Lost Items

If your order arrives damaged or gets lost in transit, please contact us immediately at support@mypacking.co.uk with your order details. We will investigate and, where necessary, arrange for a replacement or a refund. In cases of damaged goods, we may ask for photos of the damaged packaging or products to assist with the claim.

8. Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed. Once your order has been shipped, we are unable to make changes or cancel the order. Please reach out to orders@mypacking.co.uk for further assistance.

9. International Orders

For our international customers, please note that while shipping is included in the price, local customs duties or taxes may still apply in certain countries. These fees are the responsibility of the customer. Please check your country’s import regulations for more details.

10. Contact Us

If you have any questions about our shipping policy, tracking your order, or any other related concerns, please do not hesitate to contact our support team:

Email: support@mypacking.co.uk